Soothing Balm

30-Day Returns

We offer a 30-day return period from the date your order is delivered.

Items must be:

• Unopened and unused
• In original packaging
• Accompanied by proof of purchase

Due to the hygienic nature of our organic balms, we cannot accept returns of opened or used products unless required under Australian Consumer Law.

To request a return, please contact info@mishkasbalm.com.

Refunds

Approved refunds will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless required under Australian Consumer Law.

Order Processing
Orders are processed within 1–3 business days. You will receive a confirmation email once your order has been dispatched.

Shipping Timeframes
Standard Shipping (Australia): 2–6 business days
Express Shipping (Australia): 1–3 business days (next business day delivery may be available within the Express Post network if lodged before cut-off times)
International Shipping: Varies by destination. Express services may take 3–10 business days. Standard international shipping may take several weeks.

Delivery timeframes are estimates provided by Australia Post and are not guaranteed.

Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery.

Shipping Address
Please ensure your shipping details are correct at checkout. Mishka’s Balm is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Parcels
If your parcel arrives damaged or is lost in transit, please contact info@mishkasbalm.com. We will work with the shipping carrier to assist you.
Please note that once an order has been dispatched, we are not responsible for carrier delays or lost shipments.

Customer Support
For any questions regarding your order, please contact info@mishkasbalm.com.